Employee with California bank puts customer loan data at risk

An employee with California-based Bank of Manhattan Mortgage Lending handled mortgage loan files stored on a removable disk drive in a manner contrary to the bank's policies and instructions, possibly leading to the unauthorized disclosure or use of customer information in the files.

How many victims? Undisclosed.

What type of personal information? Names, addresses, loan numbers, phone numbers, Social Security numbers, birth dates, credit information, tax information and other financial information.

What happened? An employee handled mortgage loan files stored on a removable disk drive in a manner contrary to the bank's policies and instructions.

What was the response? Bank of Manhattan conducted an investigation and recovered the disk drive. All potentially impacted customers are being notified, and offered a free year of credit monitoring and identity theft protection services.

Details: The files included a loan that was originated at Bank of Manhattan, or was owned by Bank of Manhattan at one point.

Quote: “We are not aware of any fraudulent or improper use of your information,” a notification letter said. “Please be assured that we have taken every step necessary to address the incident to date, and that we will continue to investigate and take any additional steps that may be required.”

Source: oag.ca.gov, “Important Data Security and Protection Notification,” June 25, 2015.

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