Avatier Identity Management Suite
Strengths: Full suite with many excellent features.
Weaknesses: Lack of web-based support and high cost.
Verdict: Excellent feature set and ease of use, but support needs improvement. Priced above what we would have expected.
SummaryThe Avatier Identity Management Suite is a solid, full-scale, user lifecycle management tool. This product features several components that all work together to provide solid, out-of-the-box user management. Components provided with the suite include Account Creator, Account Terminator, Identity Enforcer, Password Station and Password Bouncer. These combine to provide comprehensive control over user account provisioning, de-provisioning and ongoing user management.
We find this solution to be quite easy to install and configure. The tool can be installed on a domain member server, and the requirements are minimal, which allows for easy deployment. The initial installation is guided by an easy-to-follow setup wizard and, at completion, all further configuration and management is done through an intuitive management interface. Likewise, all of the components integrate well together to give an overall easy-to-use experience for administrators and end-users.
The area where this offering shines is its ability to easily plug into the environment. The suite comes pre-loaded with the ability to natively plug into more than 30 different authentication platforms right out of the box for solid account management throughout the enterprise. This solution also features solid automation capabilities for managing the user lifecycle workflow, as well as easy-to-use controls for self-service functions.
Documentation includes installation and administrator guides. We find all documentation to be nicely organized and easy to understand.
Avatier offers support through an annual contract. Customers can access 11/5 phone, as well as 24/7 email support for technical assistance. The website has a small support area, but only offers a place to submit a help request.
At a price starting at $55 per user, this product is quite pricey. With that said, it does offer a lot in the way of functionality, as well as a useful set of features. We find it to be an average value for the money.