Winner: Archer Technologies for Archer SmartSuite Framework
Understanding that the company's success is driven by its customers' success, the Archer team works diligently to ensure it offers unmatched, personal customer service. Archer continually helps customers maximize their Archer investment through consulting engagements, educational offerings and responsive client care. With dedicated Client Care, Professional Services and Education Services teams, the company ensures that every project is a success and exceeds expectations. Archer offers a range of support, including an onsite certification program, online training, phone/email/online support, WebEx trouble-shooting sessions, Archer Health Checks, annual Client Relationship Overviews, etc.
As information is spread across hundreds of applications, reducing enterprise risks, managing and demonstrating compliance and automating business processes is a daunting task. The company's flexibility empowers customers to tailor its best-practice solutions to meet the unique requirements of their enterprise or to build powerful, global applications.
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