Reflective of Tripwire's mission as an IT security and compliance automation solution provider, Tripwire Enterprise's customer base of 5,000 extends into vertical industries, including government, energy, financial services, retail, manufacturing, education and entertainment. When Tripwire entered the SIEM market in early 2010 to grow the company into a multisolution provider, Tripwire Enterprise customers immediately benefited from the integration of the two products and accounted for 54 percent of TLC customers. As a company, Tripwire currently services customers across 88 different countries.
Tripwire offers a three-tiered approach to customer service and with training courses. Essential Services offers fundamental support to customers getting started with Tripwire, including remote implementation and on-site deployment assistance, health checks and upgrades. Part of this offering is “Quick Start” – a package tailored toward customers looking for distance support during their deployment process. Advanced Services assists customers in streamlining the control processes and custom policy development. Managed Services are provided in the form of Tripwire Remote Operations, which remotely delivers infrastructure management, security and compliance best practices, reduced total cost of ownership, data collection and on-demand technical expertise. Finally, Tripwire's training program is designed to help IT teams implement and manage Tripwire solutions, customized for each trainee.
Tripwire Enterprise continues to evolve through ongoing roadmaps that reflect both the IT compliance market strategic needs and the tactical needs of the company's expansive installed base. Tripwire Enterprise's ChangeIQ capabilities, which assess and prioritize detected changes and their associated threats to compliance and security, are constantly being refined to provide more out-of-the-box intelligence and monitor more infrastructure without an attendant increase in full-time equivalent overhead. At the same time, Tripwire devotes quarterly releases to stay ahead of updates of the platforms, databases and applications it monitors. Tripwire Enterprise's agent is highly trusted by IT staffs worldwide, who provide continuing requests to monitor more of their critical services and systems.
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