Winner: TriGeo Network Security for TriGeo SIM
TriGeo provides unlimited, toll-free support to its customers and combines that with a dedicated customer portal, self-service knowledge base and extensive online university training program. Its entire support team is staffed by former network administrators, many with security and regulatory compliance expertise. Its turn-key solution includes the first year of support, training and all product updates and upgrades – its goal is that customers always have the latest and greatest product and be fully configured and trained to use it. TriGeo's training program is a combination of virtual classroom lecture and lab, and focused one-on-one follow-up by its support team. When someone purchases a product, they become part of the TriGeo community – NATO5. The fifth article of NATO is “an attack on one is an attack on all,” and within this community TriGeo develops, collects and shares a number of event correlation rules.
TriGeo tries to lead the industry in several ways and devotes an extraordinary 40 percent of its revenue to ongoing research and development and product enhancements – delivering two major releases per year.
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