Undue stress, burnout prevalent in IT support teams

Sixty-five percent of IT help desk teams across the U.S. have reported experiencing excessive stress and burnout, while 94% noted that skills shortfall, as well as hiring and retention concerns during the past year have adversely affected their duties, according to TechRepublic. A poll from Splashtop revealed that 67% of respondents had IT support goal challenges stemming from the ongoing cybersecurity workforce shortage and increasing workloads. While support teams have used remote support tools to facilitate work from home and hybrid working arrangements, 94% said that such systems have resulted in new communication and technical challenges. "With many employees working remotely on a regular basis, IT and help desk staff face higher ticket volumes, more diverse set of devices to support, and greater security challenges. More efficient remote support workflows and tools can help alleviate the additional burden and improve satisfaction on both sides," said Splashtop co-founder and Chief Technology Officer Philip Sheu.