Echoworx mobilEncrypt ENDPOINT
Strengths: Easy to manage email encryption for mobile devices.
Verdict: A limited number of features, but what it does it does very well.
MobilEncrypt ENDPOINT from Echoworx provides versatile, on-device email encryption for Apple portable devices, Androids and BlackBerry handhelds. This product allows users to send and receive encrypted email natively on their device without having to jump through hoops. To make this tool even more deployable in the enterprise, Echoworx offers a full administration console that can be used to manage and provision users so that integration with the existing IT environment is seamless and easy to manage.
Overall, this product consists of two major components. The first is the mobilEncrypt front end for the users. Users simply install the mobilEncrypt app on their device and the first time it is opened they are taken through a short enrollment process. We found this to be simple and straightforward and to consist of only a few easy steps. After the enrollment, users can send email directly from inside the app, which ties directly into the native email accounts already set up on the device. We also found the layout of the app itself to be clean and easy to navigate. For receiving email, users just navigate to their email app and open the email. On the administration side, all management can be done using a management console application. We found this screen to be elegantly simple with an easy-to-navigate, tab-top organization structure. Administrators can easily provision and deprovision users and manage accounts, keys and password recovery all from one simple interface.
What about users that send an encrypted email to someone who is not using mobilEncrypt? No problem. If an email is sent to a non-mobilEncrypt user, that person receives an email notification with steps to go retrieve the message from an online pickup center.
Overall, we really like the simplicity of this product. It is easy to use from both an end-user standpoint, as well as from the administration side. Deployment is simple and straightforward, and management is well integrated with most functions able to be done over the air with little need for user interaction.
Documentation included a short reviewer's guide and an on-device help file. The guide covered how to use the product and included how to install the administration console and use the app itself. The on-device help file was easily located in the settings section of the application and provided many clear, step-by-step instructions on how to use the application features and functions. We found both pieces of documentation to be easy to understand and to include many screen shots and examples.
Echoworx offers phone- and email-based technical support for customers, along with a small online help center that includes a FAQ section and product help guides. The site does not offer a knowledge base or user forum. Customers can customize assistance with fee-based options.
At a price just under $2 per user per month, we find this product to be an average value for the money. While mobilEncrypt offers easy administration and management of mobile email encryption, it can be quite expensive for larger environments for encryption of email alone.