Centers for Disease Control and Prevention (CDC) activated its Emergency Operations Center to assist public health partners in responding to COVID-19. Notifications about the pandemic are one example of messaging that some recipients fear to be phishing scams. (CDC)

COVID-19 contact tracers are reportedly having difficulties alerting individuals who have been exposed to the coronavirus, because some of the people they are calling refuse to answer out of concern they are being scammed. 

This public health risk exemplifies a hidden cost of the fight against phishing and vishing scams: lost time and business inefficiencies caused by paranoid employees who filter out legitimate communications.

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