After information on 825,000 Delta Airlines customers was exposed and potentially stolen by at least one hacker in 2017, the airline has filed suit against chatbot vendor 7.ai, claiming poor security led to the breach.
Delta also took aim at the vendor for waiting nearly six months to disclose the breach, according to the suit filed in the U.S. District Court for the Southern District of New York. Even then, disclosure was made via LinkedIn, the airline said, rather than directly to Delta as their contract required.
A bad actor likely credit card data as well and names and addresses of the airline’s customers.
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