The pandemic tested businesses of all sizes and across all markets. But some specific companies faced unusual circumstances. Take Zoom, for example, which struggled to respond to privacy and security controversies amid exploding demand.
Zoom was founded a decade ago, reached a $1 billion valuation and "unicorn" status by 2017, and completed an initial public offering only two years later. On April 30, 2020, roughly one month after the world essentially shut down, Zoom joined the NASDAQ-100 stock index – among a small pool of tech companies deemed able to keep businesses and individuals alike connected amid the pandemic.
But with rapid growth comes hurdles. Within months of shutdowns, a string of security controversies emerged. Among them, the discovery that the app was not end-to-end encrypted as advertised, and that between 2018 and 2019, a “ZoomOpener” webserver module was installed on Macs that bypassed Apple’s security.
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