As ransomware attacks have quickly morphed over the past few years into a billion-dollar business, the groups behind them are increasingly adopting the practices and tactics of the corporate businesses they target.
More and more, ransomware groups (and some argue the larger cybercrime ecosystem) are gravitating towards joint partnerships and profit sharing arrangements with other hacking groups, introducing tools to measure the efficiency of their work, creating playbooks and scripts during the negotiation phase, and adopting customer service and PR tactics from the corporate world.
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