Strengths: Very complete solution; has it all and is easy to use.
Weaknesses: Cost for a large enterprise.
Verdict: A strong endpoint management solution. Although it appears pricey, the price is reasonable based on the functionality delivered.
SummaryThe Kaseya IT Automation Framework is a suite of offerings that integrate and automate all basic IT tasks, such as systems management, patch management, IT asset management, software deployment, data protection, policy management, compliance, endpoint security, backup and disaster recovery, reporting and service desk. The framework provides a basis for proactive management of systems and network resources within one integrated and unified web-based interface.
The concept as presented was simple, "What does an IT system administrator do? Let's automate it." The solution is loaded as software on your serving platform. It requires SQL server for its backend data repository. It is an agent-based solution and has agent support for most operating systems. We were told that a typical deployment takes hours.
Once the assets are discovered, the features are applied through policy- and schedule-driven tasks. The agent is a lightweight agent and can be deployed through various distribution options. Microsoft Active Directory discovery is also available.
The tool offers very nice user management. It's as detailed as it gets, including remote control of the endpoint with or without user knowledge, snapshots of screens, full license inventory, along with what you would expect from a hardware and software inventory. Communications between the server and agent are encrypted using 256-bit strength. Using this secure communication, you can secure endpoints by removing remote control options and still operate them remotely via the agent.
Ticket, chat, alerting and reporting are very strong. The business procedures capability - that allows for workflow creation based on policy and procedures - fully integrates with the ticketing and servicing modules. This provides one of the more intuitive problem-reporting, change-request and incident management interfaces I have seen.
This is a strong contender for an enterprise endpoint management solution. The only drawback we were able to find is the price. We designate this one our Best Buy this month.