New Net Technologies Change Tracker Enterprise
Strengths: A lot of functionality and reporting features at a reasonable cost.
Weaknesses: Installation could be better documented.
Verdict: Very good change management tool, priced right and full of appropriate functionality.
Change Tracker Enterprise from New Net Technologies offers full change and policy compliance management and monitoring. With this product, administrators can easily audit and monitor changes throughout the entire IT infrastructure, including Microsoft Windows systems, Linux, Unix, network devices and firewalls. Administrators can also establish a baseline known good state, and Change Tracker will help pinpoint systems out of compliance and recommend the necessary remediation.
We found installation of this product to be simple, but not as straightforward as running an executable. There are quite a few steps that need to be done to the server before actually installing the product to then prepare the server and server services. This product is installed on a Microsoft Windows system, which can be either Windows 7 or Server 2008 running IIS version 7, and with the .NET Framework installed along with SQL Server 2008. Once we had all the software prerequisites installed, we had to go through a few steps to configure the services, such as IIS. After those few simple steps were completed, we were able to install the product itself, which actually went quite quickly as we were guided by a short setup wizard. Once the product is installed, all further configuration and management is done via a well-organized and intuitive management console.
This product offers a lot in the way of features and functionality. Change Tracker Enterprise can be used on its own or integrated into Log Tracker Enterprise for added SIEM capability. By itself, Change Tracker Enterprise can be used to help administrators and security professionals with vulnerability and hardening of systems, file integrality monitoring, and change and configuration management. All these functions are well integrated into a monitoring and reporting engine that can help maintain compliance across the environment.
Documentation provided with this product includes a full administrator's guide in PDF format. This is available in the program folder after installation is complete. We find this guide to be nicely organized and easy to follow with many step-by-step instructions, screen shots and configuration examples. Other than the administrator's guide, we were only provided a short reviewer,s guide for installation purposes. While this short guide did help us start and get the product installed, we would have liked to see a full installation guide with a bit more detail.
New Net Technologies offers limited assistance at no cost to clients. Customers needing more robust support can purchase a plan as part of an ongoing maintenance cost. There are several support levels available to customers. Customers can also access a large aid area online that includes a knowledge base and many other resources.
At a price of $2,200 out the door for software and licensing, we find this product to be an excellent value for the money. New Net Technologies Change Tracker Enterprise offers many change and policy management features at a reasonable price for almost any size organization.- MS