Agree on a clear goal, and the
tasks needed to achieve it: If a new app is being used, how many have been
trained on it? The best applications are made from a user’s perspective, not
Have a go, no-go: When things go
wrong, everyone must march to the same cadence – at the right time. Need
support or a bridge line? Do you have the number, and can the call load be
Set customer expectations ahead of
time: The customer shouldn’t question the result, nor should they fret over a
Set internal expectations: Share
before the event that if certain conditions aren’t met, that a substitute or
parallel effort will commence – in this case, a manual review.
Communicate: When things don’t go
as planned, comfort and confidence go a long away. Have named resources to
share the plan of action, status, and timeline.