Iowa vote tally app debacle should inform security, tech in future elections
February 7, 2020
Agree on a clear goal, and the
tasks needed to achieve it: If a new app is being used, how many have been
trained on it? The best applications are made from a user’s perspective, not
Have a go, no-go: When things go
wrong, everyone must march to the same cadence – at the right time. Need
support or a bridge line? Do you have the number, and can the call load be
Set customer expectations ahead of
time: The customer shouldn’t question the result, nor should they fret over a
Set internal expectations: Share
before the event that if certain conditions aren’t met, that a substitute or
parallel effort will commence – in this case, a manual review.
Communicate: When things don’t go
as planned, comfort and confidence go a long away. Have named resources to
share the plan of action, status, and timeline.
The CIO of Artesia General Hospital in rural Southeast New Mexico shares the ongoing staffing and resource challenges he faces on a daily basis, and how his IT team tackles risk and workforce training.
The Federal Energy Regulatory Commission is asking input on information collection regulations for how energy companies secure bulk electric systems while its CIO speculated earlier this month that regulated energy utilities will likely need to follow recent government actions around implementing zero trust architectures.