The IDsentrie 1000 from A10 Networks is a well-rounded identity management device. This appliance has many features to help streamline managing existing users and adding new ones - all in one place. This product includes features such as a user self-service web portal for password management, identity tracking with IP to ID, a built-in RADIUS server, user provisioning, and guest access and authenticated DHCP.
We found this product to be fairly simple to install. Once the appliance is plugged in, the IP settings are set from a Hyper-Terminal connection. From there, the rest of the configuration and management is done through the web GUI.
The GUI itself is nicely organized, but we found it took us some time to really learn to navigate it efficiently. The reason for this is that all the main menus use the abbreviated names, such as IEM for Identity Events Manager. This was confusing at first because we found ourselves forgetting where certain functions would be located.
From a performance and integration standpoint, this is quite a solid tool. It can connect to a wide variety of data stores to manage users. Some of these directories include Microsoft Active Directory, Microsoft SQL Server, LDAP and OpenLDAP, Novell eDirectory, many versions of Linux, and RSA SecurID. We found this allows for a good amount of flexibility across the entire enterprise.
Documentation has not changed much since we saw it last year. The documentation is still provided in PDF format on a supplied CD. This documentation includes installation and setup guides, as well as a GUI admin guide and a CLI admin guide.
A10 Networks offers three levels of maintenance to provide hardware, software and technical support services: standard warranty, basic support and gold support. Each of these different levels offer varying support options, including access to phone and email technical support and an online support portal. This site has resources, such as FAQs, software downloads, application notes and a technical library.
At a price of just under $20,000 all inclusive, this tool is a solid value for the money. We find it offers a fair amount of flexibility and easy manageability at a reasonable price.