We found the combination of the REM Security Manager and the Retina Scanner to be easy to use and deploy. In fact, ease of use is this product’s hallmark. The user interface is similar to MS Windows Explorer and is among the most intuitive we’ve seen. Installation wizards make set-up and deployment a snap, and working through the scanning process is equally easy with menu tabs called Discover, Audit, Remediate, and Report.
The two products are intended to be used together, and several Retina scanners can be placed throughout the enterprise with the REM acting as the central console and correlation engine. However, even though it has excellent reporting capabilities, we could find no specific functions that were directed specifically at compliance.
Retina and REM, especially the REM product, have a strong focus on risk identification and remediation. Devices on the network can be displayed in order of risk exposure, and remediation plans developed that take a triage view of the enterprise. This can be very useful in situations where resources must be allocated carefully to get the maximum impact from limited expenditure.
The documentation is good and consists of an installation guide along with expected manuals. The documentation is heavy on screen shots that include illustrations of expected field contents. A strong feature of the documentation is its depiction of alternative configurations based on the size of the enterprise.
Maintenance requires customer agreements. Without the agreements there are virtually no support services. However, for customers with service agreements, there is good support consisting of online training, knowledge bases and other services. We feel some basic level of service should be available at no cost, and we found eEye’s approach restrictive.
The Retina Scanner is priced by IP address and the REM is priced by the number of assets it support. This is a reasonable pricing scheme, but the product requires its own server running Server 2003 which adds to the overall cost. Add the cost of support and the Retina Scanner with REM is a very good buy.