Installation is easy. It literally takes just a couple of minutes to get the software installed on any number of operating systems. From an overall product perspective, the program itself is deployed to target workstations or servers, which are delegated to perform secure transactions. Definitions have to be configured to allocate which type of transaction is being secured on that particular workstation, as well as the authorized partners with which users are trading.
Psypher Suite isn't the most advanced looking piece of client software, but it has a good amount of options to use from an encryption perspective. There are various modules to support secure data transfer transactions based on OpenPGP, X12, EDIFACT and Prime Factors' proprietary protocol to secure EDI in a closed-partner network. Support is also available for PKI. Further, customers have the ability to customize specific applications to use the software, based on Prime Factors' available API. Even though the program is typically installed on a per workstation basis, the software can be used in a server model scenario. However, this takes a bit more manual configuration, as the product does not have a centralized administration function to perform common deployment, configuration or operational tasks. To centralize and share settings from a server, admins will have to manually ensure workstation clients are using the same central shared directories, dynamic-link library (DLL), definition files, environment variables and more.
There is a general help section located on the software interface, but it is basic and nowhere near the quality of the downloadable PDFs available on the Prime Factor website.
Prime Factors offers 24/7/365 phone and email support at 20 percent maintenance cost. However, the support website has limited features.