Installation of the solution was very easy and we were able to get everything up and running within minutes. After we logged into the system for the first time, we realized the entire theme of the solution is simplicity. After reviewing the capabilities and features, the system does not allow for much customization and seems targeted to only the very basic elements of patch management with no extra protection mechanisms, such as asset discovery, deployment of agents to hosts, querying of hosts against a master list of patches, remediation and reporting.
Enterprise administrators seeking a highly customizable solution or extra features might be underwhelmed by the simplicity. However, if the intent is to keep it simple, the product does satisfy that particular goal. In our testing, it was fairly easy to supply the system with credentials, find assets within our domain and begin the process of deploying any missing patches.
Documentation is available as a help file directly within the software itself. We deemed the information adequate. However, we noticed a few references to components within the system to be incorrect. Also, the help file includes information regarding features that aren't available in the Standard Edition, which may confuse some administrators.
Although the support site does not contain a knowledge base, FAQs and user forums are available. We feel the tiered pricing and limited feature set would represent a good value for smaller organizations. However, larger and more complex environments that need customizations may need to do additional research on products that offer more features.