Defender 5 out of the box was easy to load onto our test server and configure. Within 20 minutes it was loaded and configured for multiple users.
The product incorporates a snap-in that seamlessly plugs into Active Directory, providing easy administration and management of user accounts using Microsoft’s standard tool sets.
Another bonus is the simple user “self-registration.” Defender 5 walks the end-user through this process with ease, providing reduced workload and piece of mind for technical support staff.
The software/hardware combo performed flawlessly within our test environment. The administration interface for user identification configuration is well designed and the tabbed folder layout of the user interface is very straightforward.
Documentation for this product is outstanding with nothing left to chance. It is easy to read and follow with step-by-step instructions for all phases of the deployment process.
The documentation also includes a large array of screen shots that greatly assists in setup. All documentation comes on one CD, which makes it convenient to locate datasheets and trouble-shooting manuals.
PassGo provides multiple support options to address any size enterprise. Support options include a standard maintenance package, as well as an even more feature-rich premier package. The standard and premier packages are not included in the product price and are available starting at an annual fee of 15 percent of the product list price. A minimum fee applies.
Defender 5 starts at $14 per user. Keeping in mind that annual support fees will vary based on the organizational users and type of maintenance package purchased (standard or premium), this represents an excellent value.