Help desk and end-user support services are being consolidated to provide standardized assistance in a more cost-effective manner. So, service desk engineers and managers are in high demand.
What it takes
Service desk engineers require one to five years of experience in help desk positions. Microsoft Certified Professional is recommended. Service desk managers require five-plus years, plus experience in
management. Recommended certifications include ITIL and KPI Professional.
Salaries for service desk engineers range from $35k to $65k, and for service desk managers $70k to $100k.