StillSecure Safe Access v6.1
Strengths: No online self-support available.
Weaknesses: No online self-support available.
Verdict: While we generally like StillSecure, this tool needs to beef up its support offerings.
Safe Access from StillSecure is a feature-rich network access control appliance that can detect and monitor many types of endpoints throughout the network and ensure they comply with the enterprise policy before access to network resources is granted. This appliance can detect endpoints - such as desktops, laptops, tablets, smartphones, VOIP phones and printers, as well as many others - and scan them for compliance using more than 2,000 various vendor-specific policy checks.
We found this tool to be simple and intuitive to deploy and manage. The initial setup is done by accessing the appliance's web-based interface by browsing to the default IP address via a web browser and running through a short setup wizard. After the wizard is complete, the appliance is ready to connect to the network and begin monitoring with a base configuration. All further configuration and policy setup is done through an equally intuitive web-based management console that we found to be well-organized and easy to navigate.
This product features flexible and highly customizable policy options. Endpoints can be scanned and checked to meet a variety of standards, including patch level, security settings, encryption functions, ensuring the presence of anti-virus and security software, among many other checks. If an endpoint is found to be non-compliant, it can be isolated from the network until either automatically remediated directly or through the use of third-party patch
Documentation included PDF installation and user guides. We found all materials to be well-organized and easy to follow with many screen shots, configuration examples and step-by-step instructions.
StillSecure offers eight-hours-a-day/five-days-a-week phone- and email-based technical support for the first year included in the price of the product. After the first year, customers can purchase additional aid through a contract. Customers can purchase either eight-hours-a-day/five-days-a-week or 24/7 assistance options, which both include phone- and email-based support, as well as access to updates and upgrades. While we found that StillSecure offline support is quite comprehensive, its online support is almost non-existent. We found a small support area via the website, which contained aid contact information along with a short FAQ. While we recognize that StillSecure is focusing efforts on having the customer contact support for assistance, we also find user self-support is a valuable resource, and we would like to see at least a place where customers can download documentation and access a knowledge base.
At a cost of $2,100 for the appliance, plus an additional $36 per IP licensing cost, we find this product to be a reasonable value for the money. This cost may seem quite high at first glance, but we do find a lot of value to this solution. We find Safe Access to be a comprehensive network access control appliance that includes a solid policy engine with many easy-to-configure functions.
Overall, we find this offering to be not only feature-rich, but flexible enough for any type of enterprise environment looking to provide solid NAC security.