Forcing people to adopt a solution leads to friction and mistrust. Rather, consider it a cue to ask for people to help find a better outcome, says leadership columnist Michael Santarcangelo.

Taking the time to ask for explanations and more discipline can lead to better security results, says leadership columnist Michael Santarcangelo.

Asking more questions can help you better understand the context of a problem, which can deliver a better outcome, says leadership columnist Michael Santarcangelo.

Once you understand the problem to solve, sell them the outcome they want — just don’t call it security or cyber, says Michael Santarcangelo in this leadership column.

Sales carries a negative connotation for many, says leadership columnist Michael Santarcangelo. But reframe sales as the opportunity — even the responsibility — to help someone make a better decision.

Purpose outweighs salary and is stronger than passion, says leadership columnist Michael Santarcangelo. With that in mind, he poses this question to CISOs: Does your current team have a reason to stay?

Helping someone get what they want allows them to help you get what you want. The same is true for security, says leadership columnist Michael Santarcangelo.

Clarity is the fuel for acceleration, and how you deliver value faster with less friction, says Michael Santarcangelo in his leadership column.

If the goal is to help everyone get better at security, help people find a solution that delivers more value with less friction.

It’s easy to look back and see the mistakes. But let's imagine showing people what works instead. Here's what would happen: stakeholders would be offered proof of what is possible and suddenly, the uncertainty of change would not seem quite so frightening. They'd see what the future can look like. And they're in.