Vulnerability Management

Carnegie Mellon CERT warns of vulnerabilities in ReadyDesk help desk application

The CERT Division of Carnegie Mellon University's Software Engineering Institute has reported multiple vulnerabilities in web-based help desk application ReadyDesk, version 9.1 and possibly others.

In an Aug. 16 online advisory, CERT characterized the flaws as SQL injection, path traversal, hard-coded cryptographic key and arbitrary file upload vulnerabilities, and warned that attackers could exploit them, respectively, to “obtain sensitive database information, read arbitrary files and execute arbitrary code.”

The CERT is unaware of any practical solutions to these vulnerabilities, noting that a July 16 ReadyDesk advisory states that its version 9.2 contains "Critical Security Updates," but does not clarify if any of the problems found in version 9.1 were addressed.

According to its company website, ReadyDesk has more than 400,000 customers across a variety of industries, and offers such help desk services as support ticketing, customer portals, remote desktop and more.

Bradley Barth

As director of multimedia content strategy at CyberRisk Alliance, Bradley Barth develops content for online conferences, webcasts, podcasts video/multimedia projects — often serving as moderator or host. For nearly six years, he wrote and reported for SC Media as deputy editor and, before that, senior reporter. He was previously a program executive with the tech-focused PR firm Voxus. Past journalistic experience includes stints as business editor at Executive Technology, a staff writer at New York Sportscene and a freelance journalist covering travel and entertainment. In his spare time, Bradley also writes screenplays.

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