AI, AIops strategy lacking

Fifty-nine percent of organizations reported being "digital adopters" or "digital leaders" but only 15% had similar maturity levels in terms of automation, VentureBeat reports. Despite IT workers' enthusiasm regarding artificial intelligence and AIops, 60% reported a lack of a strong strategy for such adoption, which has been primarily hindered by inadequate in-house expertise, fragmented and aging IT infrastructure, insufficient funding, and security worries, according to a Dell study. Moreover, while more than 50% have automated IT monitoring, few have automated broader IT activities due to fears that AI and AIops would make their jobs obsolete, which is a common misconception, said Dell Global Chief Technology Officer for Products and Operations John Roese. Implementing automation would eliminate manual processes and help bolster efficiency but individuals are still crucial in programming, managing, and interpreting automated processes, Roese noted. "Now the job is making sure automation works. You have to teach people how to be experts in automation," he added.