Patch Management

Faulty Norton security update leads to Internet Explorer crash

February 23, 2015

Users of a number Norton and Symantec security products may have had issues on Friday with 32-bit versions of Internet Explorer following a recent security update by the company.

According to multiple customer complaints on Symantec's support forum, those who attempted to access the popular internet browser were met with a troublesome message: Internet Explorer Has Stopped Working.

Users with products installed, such as Norton 360, Norton Internet Security, Norton Security, Norton Security with Backup, Symantec Endpoint Protection 12.1, Symantec Endpoint Protection Small Business Edition 12.1 were impacted.

A support note was filed on Saturday by Symantec, instructing users to run LiveUpdate manually in order to address the issue. 

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