Installation and deployment is straightforward and does not take long at all. The product is installed on a server, and the installation process will set up not only the management console, but also the web-based user portal. After the installation is complete, administrators can use the Workflow Design Studio to quickly and easily create custom user-provisioning workflows with drag-and-drop operations.
From a user perspective, on-boarding is seamless and they can have access to everything they need almost immediately from the moment they walk in the door. Once added in the backend system and assigned to a group, the user is automatically provisioned according to the workflows and they are able to access resources immediately.
Documentation includes a full PDF administrator guide. With an organized layout, we find this to be easy to navigate. The documentation also includes many easy-to-follow, step-by-step instructions and screen shots.
Fischer provides full, no-cost support to customers with the SaaS deployment as part of the subscription fee. On-premise customers can purchase fee-based support as part of a contract. Assistance offered includes 24/7 phone and email technical support, as well as product upgrades. Customers also can purchase additional services on an as-needed basis.
At a price starting at just under $23 per user for the on-premise deployment, this tool has an average price. We find it to be very comprehensive in both features and functionality and, therefore, find it to be an excellent value for the money.