If you work in the IT trenches, there has likely come a moment while you were sitting in your office, reviewing the latest news about current phishing campaigns, when you suddenly looked up and cast your eyes across the floor, pondering a very basic question: just what are your users doing with all those malicious emails that you know are washing up in their inboxes despite your best efforts to stem the tide?

Most organizations these days have deployed multiple layers of security to monitor and protect their networks, servers, and endpoints. But no matter how good your anti-virus and Exchange security software is, no matter how granular the logging available for review may be, you know there are two things you still can't guarantee.

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