A breach at Babylon Health caused by what the telehealth company called a “software error” allowed app users to gain access to other users’ video consults with doctors.

A user reported that after signing on, 50 or so videos belonging to others appeared in Consultation Replays section of the Babylon Health app, according to a BBC report.

"On the afternoon of Tuesday 9 June we identified and resolved an issue within two hours whereby one patient accessed the introduction of another patient's consultation recording," the telehealth start-up said in a statement cited by the report, underscoring the issue stemmed from a glitch not a malicious incident. "Our investigation showed that three patients, who had booked and had appointments today, were incorrectly presented with, but did not view, recordings of other patients' consultations through a subsection of the user's profile within the Babylon app."

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