Hackers could have exploited cross-site scripting vulnerabilities found in popular helpdesk platform Deskpro to hijack the sessions of administrators and takeover the accounts of helpdesk agents.

This would give the attackers the same privileges as admins and agents in terms of what they could execute or information they are exposed to, according to a blog by the Checkmarx researchers who found the flaw while auditing the platform. In certain cases, attackers could have reset the entire helpdesk, wiping all system data.

Given the shift to remote work and the need for helpdesk software that lets remote teams collaborate, Checkmarx audited Deskpro’s security as part of the company’s bug bounty program. Checkmarx researchers said attackers could exploit the issue in two ways:

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