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How disappointing to see that having taken one small step towards embracing new technology in the process of democracy, some within Government already want to reverse the progress. The recent incident in which the Downing Street website crashed due to the popularity of an anti-road toll petition surely suggests that the free electronic petition service is a good idea.

Some ministers who dismiss this service as a bad idea have suggested that the fact the website crashed supports their position. Not so in my opinion. All this incident points to is the fact that Downing Street's hosting provider was not equipped to deal with demand in our "always on" society.

I'd suggest that Downing Street counts the idea of electronic petitions as one of its successes and looks into its infrastructure to cope with future demands.

Jacques Greyling, MD, Rackspace Managed Hosting.