Winner: Archer Technologies for Archer SmartSuite Framework
Actively engaged with Fortune 1000 clients at the executive level, Archer stays connected to the individuals who shape trends within the enterprise risk and compliance marketplace, thereby placing Archer at the leading edge of innovation. Archer serves more than six million licensed users in highly regulated organizations and government agencies. The organization helps one in four Fortune 100 companies automate business processes, reduce enterprise risks and manage and demonstrate compliance. Customers include 36 of the top 40 U.S. financial services institutions, five of the largest U.S. telecommunications firms, nine leading insurance providers, top media enterprises, major government agencies, prominent health care and pharmaceutical companies, and key energy, retail and business service providers. Although Archer sells primarily to U.S.-based companies, many Fortune 1000s have deployed Archer globally. Archer's strong business model has led to many corporate growth awards.
Understanding that the company's success is driven by its customers' success, the Archer team works diligently to ensure it offers unmatched, personal customer service. Archer continually helps customers maximize their Archer investment through consulting engagements, educational offerings and responsive client care. With dedicated Client Care, Professional Services and Education Services teams, the company ensures that every project is a success and exceeds expectations. Archer offers a range of support, including an onsite certification program, online training, phone/email/online support, WebEx trouble-shooting sessions, Archer Health Checks, annual Client Relationship Overviews, etc.
As information is spread across hundreds of applications, reducing enterprise risks, managing and demonstrating compliance and automating business processes is a daunting task. The company's flexibility empowers customers to tailor its best-practice solutions to meet the unique requirements of their enterprise or to build powerful, global applications.Finalists 2009
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