Best Managed Security Service


Winner: Dell SecureWorks Managed Security Services

Dell SecureWorks provides nearly 3,000 clients with a comprehensive set of integrated managed security services and cutting-edge research to successfully combat current and emerging cyberthreats. Dell SecureWorks' solutions include a full suite of web application protection services, as well as managed services for firewalls, network IDS/IPS, UTM appliances, host IPS and log management. In response to requests for flexible security solutions, Dell SecureWorks delivers its services under a fully managed, co-managed, monitored or self-service model to accommodate the needs of businesses of all sizes.

The company's proprietary, purpose-built Sherlock Security Management Platform is the backbone of all Dell SecureWorks' services enabling the monitoring of virtually any event source for correlation, retention and analysis. As a result, Dell SecureWorks processes 13 billion security events a day. It is this unparalleled view into the attack landscape, coupled with Dell SecureWorks' Threat Intelligence, robust architecture and seamless delivery system, that enables the company to provide the very best in MSS.

Dell SecureWorks' flexible services allow clients to experience much greater ROI on their existing security investments. A Forrester study reported that Dell SecureWorks client PG&E, a California utility, saw benefits of lower cost associated with outsourcing security monitoring to Dell SecureWorks, cost avoidance in development fees and lower risk of loss due to security breaches because of a more robust, enterprise-level view of security monitoring.

Dell SecureWorks' services are subscription-based and require minimal, if any, capital expenditure, which is valuable for managers facing budgetary pressures and compliance obligations. Dell SecureWorks is vendor-neutral and can support virtually any security product, thus its services can deliver strong value in any environment while maximizing the capital investments a client has already made. The company's success in the area of “excellent client service” is exemplified by its 97 percent client retention rate. Dell SecureWorks also received Frost & Sullivan's 2009 Customer Value Enhancement Award for the MSSP market.

Further, the company was one of only two “leaders” cited in The Forrester Wave: Managed Security Services, Q3 2010 report.


• Entrust for Entrust Managed PKI

• McAfee for McAfee SaaS Total Protection

• RSA, the security division of EMC, for RSA Adaptive Authentication

• SecureWorks for SecureWorks Managed Security Services

• Symantec for Symantec Managed Security Services

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