Darktrace conducts a major software update at least once a quarter and minor updates every month.
For thousands of organizations around the world including Inphi and CBS Interactive, Cyber AI Analyst delivers a 92% time-savings to cyber-threat investigation for experts who see up to thousands of security alerts a day, which lets human analysts focus on higher-level tasks.
Darktrace prides itself on being customer-focused as it has established a dedicated Customer Success team of 100 managers – available at all times to answer IT teams’ questions and act as a dedicated resource.
In responding to customer needs during the pandemic, Darktrace extended critical service offerings to its global customer network to support its clients’ overnight shift to remote work and defend customers from an elevation of advanced attacks. This included Darktrace’s 24/7 Proactive Threat Notification service, which offers an additional layer of protection for organizations and strained teams. Each month, Darktrace’s cyber threat analysts have helped to mitigate thousands of attempted attacks on customers in real time, operating from global SOCs in San Francisco, Cambridge, and Singapore.
“The technology is completely scalable from 10-person charities to Fortune 500 companies,” the company said in its entry. “Despite the sophistication of the technology, it does not require an AI expert or mathematician to navigate.”