QualysGuard Express is used by more than 3,000 small and medium-size enterprises (SME) around the world as an on-demand solution that automates the process of identifying security vulnerabilities, tracking remediation and meeting regulatory compliance requirements. QualysGuard Express flourished in the SME space due to its simple packaging, ease-of-use and ability to save customers time and money and show immediate ROI.
Leading analysts, including Forrester, IDC and Gartner, have recognized Qualys' leadership in the vulnerability management market. The “Forrester Wave: Vulnerability Management, Q2 2010” report states: “Qualys led the pack because of its strong vulnerability assessment capability, forward-thinking strategy, and exceptional customer reviews.” According to the report, QualysGuard leads the market in terms of strategy and execution and is the largest vulnerability management vendor in terms of revenues.
Qualys works closely with customers to constantly improve its products in real time. A library of customer success stories and presentations can be found here: https://www.qualys.com/customers/.
QualysGuard Express includes free service and support – 24/7 by telephone, email or the web. Also, Qualys technical support includes free web-based customer training, technical training, certification workshops and access to annual and regional user conferences and online training.
Qualys also provides customers with automated quality testing of the platform and continuous updates and enhancements of vulnerability signatures without the need for customer initiation. If a false positive is reported, it is investigated immediately. Signatures are updated and automatically released to QualysGuard platform within 72 hours.
Qualys also launched the Qualys Community, a website devoted to interacting with and providing resources for QualysGuard users. The Qualys community offers tools such as discussion boards, blog, and links to resources.
Qualys is dedicated to delivering increased functionality and value by working closely with customers, and adjusting the products or adding features to products to best meet their needs. More than 50 percent of Qualys personnel are in R&D, and each employee is dedicated to customer service driving innovation in the products.
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