(Slack Technologies, Inc.)

There’s really no perfect marriage between convenience and security. And to the dismay of security teams, employees will always do whatever they find convenient. In fact, there’s even a common name for it: Shadow IT. While Shadow IT has been around for several years, it continues to plague enterprises and the shift to work-from-home (WFH) has only exacerbated the issue. So how do security teams make the best of that trade-off, especially with newly distributed workforces?

Shadow IT refers to any hardware or software used without the explicit authorization of the IT department. Employees don’t typically have malicious intentions. They turn to Shadow IT for a legitimate reason: to get their jobs accomplished.

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