When Avatier claims this to be an Identity Management Suite, they are not kidding around. This product contains all the tools necessary to manage users through their entire lifecycle. Avatier takes what it calls the phase approach. The company has split identity management up into six phases. These phases include a Password Station, so users can easily reset passwords and not have to rely on IT staff or the help desk; Password Bouncer, to enforce strict password policy; Account Terminator, to ensure a user is properly deprovisioned when they leave the company; Account Creator, which automates user enrollment when a user joins the company; Account Requester, for automated provisioning customization; and Logon Station, to create and manage enterprise-wide single sign-on. The phases all blend together to become a one-stop shop to manage users and user provisioning.
We found this product to be quite simple to use in spite of its massive size and functionality. Installation takes place on a domain member server running Internet Information Services (IIS). The actual installation is guided by several easy to follow wizards and the product installs smoothly with no trouble at all. Each of the various components has an intuitive management screen on both the administrative and user interface side.
This product is a high performer in an enterprise environment due to its focus on automation. The offering is web-based for easy and efficient management, on both the administration and user sides of the table.
Documentation for this product includes a short quick start guide and an in-depth reference guide. Both of these guides are well organized and easy to follow.
Support from Avatier is limited to phone and email support. Customers with support contracts can get help via the website or call tech support Monday through Friday, 7 a.m. to 6 p.m. (PST).
With a base price of $25 per user, this product can get expensive very fast. Pricing also increases with additional features, such as password policy enforcement, workflow, SOX compliance, etc., along with support for additional enterprise applications. However, for its reasonable overall cost of ownership, we find this product to be a better-than-average value.