Configuration of the product is done remotely via a web interface. The setup was fairly easy and straightforward. The quick-start guide provided with the appliance was useful and we were able to connect to the administrative interface and implement key features in a short amount of time.
Changing views and navigating content is not done from the left side as we often see in many web interfaces. When it came to viewing information on the system dashboard, we had to navigate back to the dropdowns provided at the top of the page and choose a different view since the dashboard views are not customizable. Given this small nuance on the dashboard, the device itself has all the features we would expect.
Reputation-based validation, anti-malware, LDAP integration, content filtering using dictionaries, as well as smart identifiers (Social Security, credit card numbers, etc.) were all part of the solution. It took us a few minutes to realize that the dictionary files need to be loaded one by one from a separate directory on the appliance. Once they are loaded, there are hundreds of industry and compliance related keywords that the device can use for content filtering. The administrative features on the device are impressive and contain features you would find on larger scale enterprise-class solutions.
The online help file seemed a bit light on the content. However, it should provide adequate direction for administrators.
No-cost 24/7 phone and email support is included. This includes a warranty on the hardware and updates to the software. The support website is top notch.
This is an impressive device as an entry point into the small business market. Smaller organizations with the budget and need for granular security options will appreciate the full featured enterprise-class nature of the product, as well as the support.