From initial installation and configuration through actual user management, this product is very easy to use. Installation can be done on a member server of the domain running Internet Information Services (IIS). The installation itself is guided by a setup wizard and takes just a few minutes. Once setup is complete, management is done through a management application. This application has a well organized interface with a clean look.
This tool can plug in and integrate out of the box with over 30 target operating systems, databases and applications. This, paired with the complete user lifecycle management capability, makes the application extremely flexible and easy to integrate into almost any environment.
Documentation is definitely not light. It comes in three paper manuals, which include two installation guides and a very large reference guide. While the reference guide is quite lengthy, it is also well organized and indexed, so it is easy to navigate.
Avatier offers annual support maintenance contracts to customers. The support services include version upgrades with five days a week/11 hours a day dial-in support center, and 7/24 email and web support.
With a price starting at about $19 per user, this product can become quite costly for very large environments. However, we do find it to be a good value for the money based on its solid feature set and intuitive management of the user lifecycle.