The installation of the Secure Content Manager is easy if not quick. We used a downloaded version of the product and the file size was just short of 500 MB. Once we extracted the files, the installation was a typical setup.exe type of install. A wizard-like configuration emerges as the software is installed. There are several modules to install, but each choice is explained and the default options are usually correct for the installation. We liked this simple installation process and the wizard moved it along nicely.
The configuration of the Secure Content Manager is handled through a Win32 application and the process is straightforward. Of the products we tested in this Group Test, it took us the least amount of time to modify the URL blocking categories. The interface is among the simplest and most logical in its format.
Documentation is included with the download from the CA website. The files are indexed and are available on the installed machine.
Support is available via phone, email and web. The web support is free and support is a large and easy-to-use database. Contact information for support is listed on the website.
The pricing for the Secure Content Manager is at the top end of products tested in this Group Test. For organizations with less than 50 employees, the cost for the Secure Content Manager, with all of its features enabled, is more than $170.