We received our UFED and after charging the battery the product started right up and offered the choice of selecting a device to test, either manually or by auto-detect. Once a phone or other device is connected and recognized, a cable number is displayed to check whether the correct device and cable are selected. To avoid common user errors and to ensure fast and easy information dumping, UFED provides specific instructions for each device. USB and serial cable types are supported and cables are well-organized to avoid tangling, making it easy to find a specific cable.
Because UFED is used in the field, it is possible that a mobile device will have an uncharged battery, so the product comes with a battery-based charger. The testable devices dictate what data is available to UFED. Typically, some older phones and Android devices can cause difficulty. Also, not all mobile devices retain artifacts of deleted data and, therefore, such data may not be recoverable.
We tested several phones with mixed results, which were fully dependent on the device. Smartphones, such as the BlackBerry Bold that we tested, provide a great deal of information. Older phones require that users remove the SIM card and test it separately. The product offers a significant amount of flexibility, but like many forensic tools, we recommend that users become familiar with its strengths to experience its full potential.
UFED excels at providing a quick forensic dump and creating comprehensive reports. The conveniently sized hand-held tool is comfortable to hold and we liked its intuitive user interface. UFED's real strength as a field kit is its ability to process many mobile devices in a short amount of time. We wish, though, that it had the ability to dump files in an automatic, full forensic investigation. However, we believe the portability, speed and ease of use make up for this.
Support comes at no additional cost. The website is a work in progress, with a knowledge base planned for the near future. UFED is a bit pricey, but if one is processing large numbers of mobile devices, it will soon pay for itself. The device contains an excellent help menu, allowing users to diagnose problems before contacting support. This product is the easiest-to-use forensic tool for mobile devices we have seen, which translates into efficiency.