Installation and deployment of this solution is simple and takes only a few minutes to get a running base configuration in place. The initial setup is done by connecting the appliance to the network and accessing the web-based setup wizard. The appliance can be configured to run in bridge mode as a primary gateway or transparent mode to run behind an already existing router. The setup wizard is easy to follow. When complete, a base configuration is put in place that could run well without much need for tweaking. However, this appliance is highly customizable and can be configured to meet the needs of any environment.
Aside from the base policy, this tool features many configurable controls, including a plethora of application control options. These application controls also include instant messaging (IM) controls, which allow for logging and customized security control over public IMs for communication modes, including chat, file transfer and audio-video. As well, the appliance comes pre-loaded with quite a few security templates, including web security and a solid general-use policy, which can be customized. The only problem we had with the configuration was we found it to be less intuitive in certain areas, requiring us to click around a bit to learn how to create custom policies and rules.
Documentation includes a short quick-start guide along with a PDF user guide and several other supplemental documents. The quick-start guide provides the steps necessary to get the product up and running, while the user guide focuses on in-depth configuration and use of the product features.
Cyberoam includes technical support as part of the ongoing subscription cost of the appliance features.
Customers can choose from many subscription options, including ongoing updates, phone and email technical assistance, hardware warranty and replacement services. In addition to phone- and email-based technical support, Cyberoam also offers online chat-based technical support. As well, customers can access no-cost support resources via the support area on the website. This area includes a knowledge base, FAQ section and other resources.
At a price just shy of $19,500 for the fully loaded appliance with subscriptions to anti-malware, anti-spam, web and application filter and intrusion prevention system, eight-hours-a-day/five-days-a-week support, hardware warranty and return merchandise authorization (RMA) fulfillment for one year, we find this product to be a good value for the money. The Cyberoam CR1000ia includes a lot of built-in functionality for solid gateway security at a reasonable price. Customers also can purchase specific modules a la carte to further customize cost and appliance options. - MS