Our sample was provided on a virtual platform, so we did not walk through the entire server side installation. However, an extensive review of the documentation convinces us that the initial implementation would be comparable to the other solutions examined in this Group Test.
The management interface did not initially appear to be intuitive, but we found that after working around it for a while, it really was fairly easy to use and we did get used to the navigation the more we used it. The management interface offered a single point of administration and logging, regardless of the end-user configuration.
We found high availability features in IdentityGuard to support multiple repositories and failover functions for critical enterprise deployments. User audit details could be found in the web interface, but we were unable to see a good reporting function for bringing all those details to a usable, consolidated format.
This authentication platform supported most hard and soft tokens and provided a range of authentication capabilities to balance security, user experience and cost.
The Self Service Server provides the end-user with a means of managing their registration and account administration, reducing the burden on the IT staff.
There are several fee-based support options available, including phone and web-based offerings. The documentation was complete and accurate, and walked us through everything we wanted to do and test.
The IdentityGuard was very impressive and would be a strong competitor for any enterprise-strong authentication and password management project.