Installing Mail Security is fairly easy, but there are several minimum requirements admins will need to meet before implementing the product into a Windows environment. The software also uses IIS, so administration is performed remotely using a web browser.
The administrative console is easy to use and user friendly. When viewing the interface, it's fairly obvious where you should go to configure each of the core features, which includes anti-malware, anti-spam and content filtering. All of these features work nicely, but we would have liked to see a more mature content filtering aspect of the application. The product contains several nice options for configuring anti-virus and web-mail scanning to help combat web-based email threats with several signatures that clean scripts and other malicious content. For more granular filtering, MailSecurity uses keywords and phrases to scan message content, but you cannot filter for specific identifiers. Also, the solution relies more on signatures for anti-spam, and does not contain any sender- or domain-based verification or IP reputation mechanisms. From a reporting perspective, you have to download the report templates as a post-installation exercise since the default installation does not contain any pre-built templates.
We were surprised at the lack of any help files or documentation within the web interface. Our only option was to download PDF files or reference an online HTML file within the GFI support site.
Phone and email support is available at no cost for 30 days after purchase. A maintenance contract will have to be acquired after 30 days at $99, or 20 percent of the product cost. The website has a support section with knowledge bases, downloads and FAQs.