Installation is quite simple and straightforward. The initial installation of the management software is done by executing the installer application. Once the management software is installed and the device is connected to the network, the software can communicate with the device by using its MAC address. Once communication is established, the device can be set up with an IP address and added to the system. We found the management application to be easy to use and simple to navigate.
User enrollment takes place via the management machine, which has the software and a USB-connected enrollment scanner. It takes just a few seconds to get a user enrolled into the system and configured for access. Once a user has been set up, they can immediately access their various assigned scanners. The TRU scanner also has a card reader built into the system. This allows the system to be configured to operate in two-token mode or to use fingerprint plus card.
Documentation provided includes several PDF guides.
Integrated Biometrics provides free installation and setup support with the purchase of the product. Additional support can be purchased as part of a support contract at a cost of 11 percent of the hardware cost. Phone and email technical support can be purchased at either eight hours a day/five days a week or 24/7. There is no support offered via the website.
The TRU650 runs $949 with software included at no additional cost. Volume-based hardware pricing is available. The optional Power & Door Control Box is $299 and the Enrollment scanner is $89. With a package price of under $1,350 for software, enrollment scanner, door control box, and one TRU scanner, we find this product to be an excellent value for the money. It is easy to deploy, use and manage at a reasonable price.