ID-Synch focuses on the user lifecycle. This piece can manage a user from hiring all the way through termination, with most management through automation and user self-service. P-Synch is the password management piece of the suite and includes password synchronization and user self reset.
We found this product to be easy-to-use right out of the box. Installation of the components is simple and guided by easy to follow wizards. The management consoles are just as simple to use. All consoles are organized in an intuitive and easy to navigate fashion. On the user side the simplicity continues with an easy self enrollment station for provisioning requests, and the password management site is also quite intuitive.
On the performance side we found this product to be quite flexible. It comes with built-in connectors for up to 70 different types of systems. This means that no matter what environment is setup, this product most likely can automate user provisioning. We also found the focus on user self-service and automation to be a nice approach. From top to bottom this product can be customized to fit into any environment.
Documentation for this product is made up of several PDF guides. The configuration and user guides are very clear and understandable with well detailed step-by-step configuration instructions. We found the user guide to have a lot of helpful screen shots, which really helped us in using feature sets.
M-Tech offers support services to its customers in an annual support plan. This plan includes 24/7 email support and phone support 7 a.m. to 8 p.m. MST, Monday through Friday, as well as remote control assistance and VPN access.
At a price of $61.50 per user at the 10,000-user level, this product may seem pricey. However, we find it to be a better-than-average value for the money because it offers a full identity management suite that is easy to use and simple to deploy.