This solution can be deployed in several ways. Customers can choose from a physical, virtual or a cloud-based appliance. For our evaluation, we looked at the physical appliance, and we found deployment to be quite straightforward. The device comes preloaded with a copy of Windows Server and all the software needed. After a short setup process, the appliance is up and running. All management can be done on the appliance itself through a shortcut or through the web-based management console. We found this to be easy to navigate thanks to its intuitive and organized layout.
From the user side, this product provides seamless integration with applications. After the administrator has set up a policy, a user can login to a web-based user page, which contains all the various accounts for that user. This page can include web application logins, such as web-based email and SharePoint accounts, as well as SaaS applications, such as online storage accounts. Users can employ this portal to manage their account and reset their password.
Documentation that came with this product included several integration guides, as well as appliance setup guides. The appliance setup guides provided the steps necessary to get the device connected to the network. We found these guides to be clear and concise, but found they lacked depth and screen shots. The integration guides are provided on a documentation portal, and we found them to be well-organized with clear step-by-step instructions and many screen shots and examples. Overall, we found the documentation to be sufficient and easy to understand.
SecureAuth provides phone and email technical support from 6 a.m.-5:30 p.m. PST, Monday through Friday, to all customers as part of the ongoing license cost. Also included is 24/7 support for mission-critical issues. Customers also can access an online portal that provides service status and notices, as well as some useful help tools. Technical documentation also can be found online. However, there is no knowledge base included in the portal.
At prices starting at $2,000 per year for the appliance, plus $10 per user per year, this product can be quite costly. With that being said, we find the
SecureAuth appliance to be quite feature rich and easy to manage with some very nice integration functionality all combining to be a reasonable value for the money.