The Swivel Appliance is a competitive solution for two-factor authentication methods for clients searching for a secure product. The product uses a variety of authentication methods from its own patented OTC extraction protocol, called PINsafe, to PINs via OATH tokens, and one-time as well as password-based. The product is also capable of providing a user with authentication using the PINsafe protocol over SMS, a mobile app, telephony or in-browser imagery. Swivel is easily implemented and can integrate into an IT infrastructure with minimal downtime. This solution also provides users with the satisfaction of knowing that their authentication methods are reliable, safe and secure.
It was easily set up. We were given the links to download a virtual appliance, downloaded it and began setup almost immediately. Also provided was a converter application, which converts the Windows-based physical machine into a VMware virtual machine image. This tool was extremely useful because it made integration into VMware much easier. The virtual appliance is managed through Webmin, a web-based management console. Webmin allowed for the initial configuration into our network to be extremely simple and the GUI was clean. The setup, configuration and integration process is easily followed through provided documentation and offers ease of mind during this process.
With its streamlined setup process, the appliance can be easily integrated into one's current IT infrastructure. When authentication occurs, seeing as the OTC code is not generated by the server, it makes interception by an unauthorized user nearly impossible. This can provide a great sense of security when integrating Swivel into a network or with the many types of devices supported. The product comes packed with compatibility to leading SSL VPN technologies, such as Juniper, F5, Sonic Wall, Citrix, Palo Alto, Cisco and more. Swivel also supports a wide variety of remote access and web platforms, such as Microsoft Sharepoint, Exchange, OWA and IIS via an ISAPI filter, as well as a wide range of cloud services, such as Microsoft Office 365, Huddle, Google Apps and Salesforce.com. The full list of integration supported can easily be found on the website or from documentation. Swivel's mobile application is available for Apple iPhone, Google Android, RIM BlackBerry and Windows Mobile.
The documentation is straightforward and easy to understand. The virtual appliance comes with a link to Swivel's knowledge base support forum that houses almost all of the company's product manuals. While the documentation is easily followed, it would be useful to have a formal offline user and administrator guide in case internet connectivity is not readily available. A useful feature is the help guide provided with the Webmin user interface, which allows users to query for problems and find solutions.
The Swivel Secure Swivel Appliance provides clients with both no-cost and fee-based support options. The basic no-cost support provides licensed users with unlimited online knowledge base access for any of the clients' support questions, as well as a FAQ. For the fee-based option, Swivel Secure provides standard eight-hours-a-day/five-days-a-week support for the cost of 18 percent of the license cost. Support is provided at different levels with different customization capabilities based on need. The Gold Support option is 25 percent of the list price and a 24/7/365 option is offered as Platinum support for 40 percent of the list price. Both of these options provide clients with phone and email aid along with a plethora of other assistance.
Overall, the Swivel Secure Swivel Appliance is a great product - but for a steep price. The easy-to-install functionality of this program is a great plus; however, the product is tailored toward those with extra money seeking an absolute top-of-the line product. The appliance provides exactly that and offers its clients a simple and intuitive management console to easily customize authentication methods for its users. For those who want a permanent solution to authentication security and have the extra cash, the Swivel Secure Swivel Appliance is definitely your product.