The heart of the system is the Identikey Server, which can be installed on a Microsoft Windows or Linux system in the enterprise. We found the initial installation to be quite easy and straightforward. The deployment of the Identikey server is done by running an installer package, which launches an easy-to-follow wizard. This installs the server, as well as the necessary components, such as the backend database. The wizard also goes through quite a few preconfiguration tasks that, at completion, will put a base configuration in place on the server. Once the installation is done, all management can be performed through the web-based management interface. We found this to have an organized layout with an intuitive navigation structure.
Overall, the server is easy to configure as well, and we also found it easy to plug right into our existing Active Directory environment. With the help of a solid software development kit (SDK), the server offers a lot of flexibility for integration. Administrators and programmers can use this SDK to integrate Digipass strong authentication into almost any web-based application, including custom ones. On the user side, this product integrates quite well into applications. Users also can access a self-management web portal. They can use this portal to easily register for a Digipass token, assign a token to themselves, synchronize static passwords, and run a login test.
Documentation includes PDF-based server manuals. These include getting-started, administrator-reference and installation guides, and a few other supplemental manuals. We found all the guides to be well-organized with many screen shots and step-by-step instructions.
Vasco offers a wide range of plans for software and server support. Customers can choose from standard technical assistance, which is available during business hours, as well as 24/7 full-support services. Vasco also offers the option for pay per incident and remote assistance. Plans range from seven percent up to a whopping 27 percent of the software cost depending on the type of help purchased. Customers also get no-cost access to a full knowledge base and other online resources.
At a cost starting at around $3,800 for the server license, plus around $4 to $22 per device depending on volume, this offering can result in quite the price tag. However, we find it to be a good value for the money based on its highly flexible ability to be customized to easily meet the needs of even home-grown web apps.