The client runs on both Windows and Mac operating systems. Our test laptop has an integrated fingerprint reader, but we learned early on that we had to use the external reader that was shipped with the product, as well as an additional software application that is separate from the WinMagic installation. Additionally, the use of two-factor authentication using the fingerprint reader software became a requirement, which we were surprised to see.
We were unable to initialize some of the disk encryption options unless we installed this option. The order of finger enrollment, configuration and device default options on the PBA screen is a bit confusing if you're using a host with both an integrated fingerprint reader and the device shipped with the software. When we placed a call to WinMagic support, the rep was unable to answer our questions since both the reader and its accompanying software is developed by a third party. Despite the issues with the fingerprint reader, overall, the software has a good amount of features.
Documentation consisted of several extensive and thorough PDF files, which were indexed and bookmarked to provide searchable results. Unfortunately, several of the screen shots did not match what was actually displayed on our screens. An additional knowledge base and FAQ list is available via the WinMagic website.
Standard 10 hours a day/five days a week support is included with the cost of the license. 24/7 support is available for 20 percent of the licensing fee. We felt if the external fingerprint reader and its accompanying software was less of a requirement and more of an option, the WinMagic solution would have stronger appeal for buyers who need a bit more flexibility with their enterprise options.