The setup process was still simple. Normally, upon logging into the portal, you will first find yourself in the dashboard section. And since the management server was just installed, you are then guided to a list of post-installation tasks located in the admin section. Links to online help, instructional videos, the knowledge base, setting up users, creating new policies, and deploying agents are those listed among other first-time setup tasks.
The dashboard is fully customizable, allowing you to choose over 80 built-in reports and place widgets anywhere. You can customize widget size and drill down into them, which can be extremely useful for daily tasks and alerts. Multiple login users can also be added with specific control over read/write functions as well as linking user domain accounts, so they can login with their active directory credentials.
Once the endpoint security software is pushed out and installed on the selected machines, the status column will notify you when the process is finished.
To keep detection rates high and false positives low, ESET has been using supervised machine learning for several years. It has a team of human supervisors that evaluate items too divergent from other collected samples. The Cloud Malware Protection System (CMPS) takes threats that are monitored and submits them to the ESET cloud via the ESET LiveGRID feedback system, which allows for automatic sandboxing and behavioral analysis.
We were surprised to see multiple extra features that ESET's management server provides. The management server provides full software management, asset management, user notification, remote troubleshooting and update management.
If you have an active ESET license, basic no-cost support is offered from 6 a.m. - 5 p.m. PST and does not include SLA.
- Matthew Hreben
Tested by: Matthew Hreben